What comes to mind when you think of the word "support"?
A friend who listens to your bad day? The frustration of being on hold with tech support?
Lately, when I hear the word support I think about a 2:30 a.m. phone call.
2:30 a.m. is when Karen, an Iowa KidsNet support specialist, recently got a call from one of her foster families. The foster mom was having chest pains, and the dad wondered if Karen could stay with the young children in their home while he and his wife went to the emergency room.
Karen lived across town, but she made it to their house while the ambulance was still there.
“I would be there in the middle of the night for any of my families who needed me," she said when she told me this story.
Imagine the family's relief. Not having to worry about the kids, because a skilled professional was there. Because Karen had a trusted relationship with their family. Because she already knew each child in their home.
Fortunately, the parents were okay and back home by sunrise. We welcomed 63 new resource families in February, and one of the best things as they begin their journey of helping Iowa kids is that they don't have to do it alone.
Each of Iowa's resource families is assigned a support specialist to help meet their specific needs and even create a unique plan for their family. Obviously, not every family will have a middle-of-the-night-crisis, and your support specialist may not always be able to be on hand within minutes, like Karen was.
But knowing you have a go-to person you can always call, whether it's with a simple question or something more complex - that's what makes this kind of support so valuable.
Who's the "go-to-person" in your life? Your best friend? A sister? Your parents? Leave a comment, and let us know!